Shipping & Returns

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THANK YOU FOR SHOPPING WITH RCDIVAHAIR.NET!

We ask you to keep your billing address and shipping address the same, make sure you're entering in the correct billing address that's associated with your bank card. if you don't enter the correct billing address your card won't process the payment. if you see a pending transaction on your card after being declined it will fall off and it's only showing you attempted to make the transaction.

Processing

Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Tuesday - Friday. (If you ordered on Friday your order will be processed on the next business day which is Tuesday.)

ETA (Estimated Time of Arrival)

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with the USPS. Business days are Monday - Friday

Tracking

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please track your package at www.usps.com Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service. To insure a quick delivery all orders are processed daily, so orders cannot to be altered or changed once your payment is complete.

Terms & Conditions

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Privacy Policy

1.1 OVERVIEW

Here at Redcarpetdivahair@gmail.com we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

1.2 CONSENT

RCDiva Hair will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

1.3 COMMUNICATION & MARKETING

If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of redcarpetdivahair.net.

All RCDIVA members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the unsubscribe link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

1.4 CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to rcdivahair.net you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must, therefore, keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.

1.5 CONTACTING US

We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the RCDiva Hair Customer Care team, who will be delighted to answer any questions you may have.

REGISTRATION

Personal information is gathered by rcdivahair.net during the order check out process. During the check out process, your name, address, e-mail address, telephone number, and payment information is collected. You also have the option to create your own account to store this personal information, at which time a username and password will be collected as well. In order to view the information in the My Account section of the site, you must first log in using your username and password.

SECURITY

The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In spite of the efforts made by rcdivahair.net, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

Cookies

Cookies are text files that are stored on your computer's hard drive and may be used by RCDivaHair.net to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to the RCDivaHair.net website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website.

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this privacy statement at any time, with a notice of this change being posted here on this page.

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